Overview
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Candle scent and other wax additives cannot be returned.
To complete your return, we require that you contact us first. Please do not send your purchase back without prior contact.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three (3) days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged or if you received the wrong item. If you need to exchange it for the same item, please contact us for instructions.
Shipping Returns
To return your product, please contact us for shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item unless we sent you the incorrect item or it is damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except as noted previously.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us for questions related to refunds and returns.