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Toll Free
(877) 334-0440
Telephone
(206) 706-5241
Facsimile
(206) 781-1765

Office Hours
M-F 7am-5pm (PST)


 

IGI Wax
Authorized IGI Wax distributor.

EcoSoya Wax

IGCA

Policy / Terms

Let it Shine Candles and Supplies is a division of MelCor, LLC

Ordering: Let it Shine Candle Co. does not have a minimum order policy. You may place your order on our secure shopping cart, via fax at (206) 781-1765, or call our order desk at (877) 334-0440 Monday - Friday from 9am - 5pm PST.

SSL: Let it Shine's checkout pages are secured using 128bit encryption.

Mailing/Shipping: All orders will be shipped out via your choice of United Parcel Service (UPS) or United States Postal Service (USPS). Your items are automatically insured and you will be provided a tracking number once your package(s) have been shipped. We do NOT ship COD.

Shipping Costs: We have done our best to provide you with the most accurate shipping cost. Due to ever changing fuel surcharges, it might not be 100% correct. Please view the shipping costs as an estimate instead of the final fee.

Handling Fee: We charge a slight handling fee of $1 on all orders to help cover the cost of shipping materials.

Turnaround: We make every effort (and generally succeed) in mailing your order out by the next business day. It is not unusual for us to be able to complete and ship your order the very day it is received (depending on time of day). There are times, of course, when it is extremely busy and it may take 3-4 business days. We always do our very best to keep you informed of the status of your order.

Payment: We welcome payment by PayPal, VISA, MasterCard, Discovery, and American Express. Our order form is secure so you can be comfortable ordering online. Washington State residents will have the current sales tax automatically added to their orders. If you have a resellers permit, please include your UBI number and email a copy of it to sales@letitshineusa.com. We will then deduct the sales tax from your order.

Returned Checks: Checks that are returned for insufficient funds will be charged an additional $35. We will notify you immediately and you will have 10 business days to pay the full amount due (NOT another check) before being submitted to our credit collection service.

Returns: We want you, our customer, to be happy with your purchases. If you are not happy with what you have purchased, please contact us either by phone or email and let us know. We will accept returned items as long as they have NOT been used or abused. We will NOT accept returns on candle scents since we can no longer vouch for the contents. Please contact us for an authorization number before returning anything. There will be a 15% restocking fee.

Backorders: We strive to have all supplies on our web site in stock. If we do NOT have an item in stock, we will notify you via email. You have the option of completing your order without the depleted item, substitute with another item, or hold your order until the item is replenished. There will be NO back orders. If you choose to complete your order without the out of stock item, you will need to reorder the desired item at a later time.

Privacy Policy: All of the information you provide to us online or over the phone stays with us. It's either encrypted or under lock and key. At no point will it ever be shared, sold, given away, or disclosed to anyone outside of the company. No one else will know if you are a client of ours, nor will we share any buying habbits or formulas, that we have not created, that are known by us to anyone for any reason. We take this very seriously and will take every reasonable measure to respect and protect your privacy.

Problems and Advice: If you ever have any candle questions or problems, please don’t hesitate to ask us. We will do everything we can to help you. It does NOT matter if you have purchased from us or someone else. We love making candles so much that we want everyone else to enjoy it too!

Thank you and happy candle making!